Refund policy

CURBSIDE PICK UP - GENERAL POLICIES:
  • Please allow us 2 hours to prep your order from the time the order is placed. Customers are welcomed to pickup their order anytime after that, if ordered before 3:00PM PST Monday - Friday.
  • Orders received after 3:30PM will be ready the next business day starting at 11AM.
  • Curbside Pick up service is available from Monday to Friday between 9:00AM and 5:00PM.
  • Curbside Pick Ups are not available on Saturdays, Sundays and Holidays.

CURBSIDE PICK UP - RETURN POLICY:
We believe you will be thrilled with the products you purchase from LA Balloons. That's because we go out of our way to ensure that they're in stock. All sales are final, so please double check the quantity and product you purchase. LA Balloons does not offer exchanges, credits or refunds as stated in our final sale acknowledgement prior to checkout.

SHIPPED ORDERS - LIMITED RETURN POLICY:
LA Balloons is a final sale wholesaler, however we accept the return of new, unused, unopened, and undamaged merchandise within 7 calendar days of the package delivery date. Shipments must be postmarked by the 7th day from the package delivery date to be eligible for a return. Returned items are subject to a 20% restocking fee and funds will be returned in the form of an online store credit code that can be used on future orders on LABalloons.com.
  • Returns without a valid Return Authorization Number will not be honored.
  • Returns are processed within 48-72 hours of when we receive the product back.
  • Because we are a final sale wholesaler, we do not offer refunds.
  • Original shipping costs are not included in the value of the return.
  • LA Balloons does not cover the cost of return shipping.
  • Returns must be in resellable condition.
  • We reserve the right to discard items not purchased from LA Balloons
We do not accept returns on the following items: Unused Helium or other gases, Custom Orders, Seasonal, Closeouts and Edible items.

If you received incorrect product or did not receive the merchandise ordered, contact us within 2 days of receiving shipment. If we made a mistake we will correct it with a replacement shipment or online credit code.

To request a return, please complete the RETURN AUTHORIZATION REQUEST on our support page here.

LOST PACKAGES:
At LA Balloons, we do everything we can to pick, process, and ship your order with your preferred carrier. There are circumstances outside of our control when a package does not arrive to its intended destination and is lost by the carrier in transit.
Approved claims for lost packages will be given two options for resolution:
  • RE-SHIP - Pending product availability, we can re-ship the order.
  • CREDIT -  We can also offer an online credit code for the full value of the order. The credit code does not have an expiration date, and can be used on any future order, or combination of orders.
If this happens, please submit a claim for a lost package on our support page here. 

ORDER CANCELLATION:

Please verify all order information: items selected, quantity of items, shipping address, prices and estimated delivery time frames, etc... prior to placing your order as we do not cancel orders, modify orders or exchange products in an order once they are submitted and prior to shipping. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be cancelled. If an error is made, you will need to accept the package and request a return authorization to return the package (if our return policy allows) for an online store credit. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including the return fee, our shipping costs and a 20% restocking fee.


DEFECTIVE MERCHANDISE:
LA Balloons makes every effort to provide the highest quality products in the industry, and only works with the best manufacturers and brands. If you happen to come across a defective item, please file a claim within 7 calendar days of the package delivery date here. Claims are reviewed and processed in 48-72 hours. LA Balloons will be happy to replace or issue an online store credit for the value of the defective product(s). However, balloons that are punctured, cut or have popped due to over-inflation will not be honored.